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1701 Lac De Ville Blvd.
Rochester, NY 14618
585.256.3800

East House

East House

East House

bullet Who can make a referral to East House residential programs?
bullet What role do families and clients have in the referral process?
bullet What is the profile of clients who are helped most by East House mental health residential programs?
bullet What are characteristics of clients that tend not to benefit from East House services?
bullet What are characteristics of clients most likely to benefit from the Crossroads (Chemical Dependency) Residential Program?
bullet What are characteristics of individuals who tend not to benefit from the Crossroads Program?
bullet What are the expectations of clients in your residential program?
bullet How do people pay for East House residential services?
bullet How long do people wait for admission to residential programs?
bullet How long do clients stay in your residential programs?

Who can make a referral to East House residential programs?
East House residential programs are part of a community-wide mental health and chemical dependency treatment and rehabilitation system.  As a result, individuals interested in entering an East House residential program must be actively involved in treatment and referred by a treatment professional.  Generally, this is a physician, therapist, or social worker from a mental health or chemical dependency hospital in-patient facility or outpatient treatment program in the Greater Rochester area.

What role do families and clients have in the referral process?
It is important that families and clients are active participants in the treatment and rehabilitation process since the decision to enter a residential program is an important one.  Families and clients are welcome to talk with an East House Admission Coordinator to learn about our services, program expectations and locations and how they match the interests of the client prior to a formal referral by a community service provider.  While a community service provider may recommend East House or other residential programs, ultimately, the individual client needs to decide that they want to enter and participate in the program.  As a result, visiting the program and meeting with other clients and staff is often very important in helping individuals make their decision.

What is the profile of clients who are helped most by East House mental health residential programs?
Individuals who have accepted the need for treatment, are actively working with a therapist and have a diagnosis of a major mental illness such as schizophrenia or bipolar disorder with deficits in independent living skills are generally successful candidates.

Independent living skills include the ability to live independently, manage the symptoms of their illness, take medications independently, keep appointments, cook, clean and shop for themselves, successfully manage their money, maintain their personal hygiene and successfully pursue their social, educational and work interests.  Developing independent living skills are a common rehabilitation objective of East House clients.

Individuals with a secondary alcohol or drug problem, who are motivated to work toward abstinence and accept treatment can also benefit from East House services.

What are characteristics of clients that tend not to benefit from East House services?
Individuals whose diagnosis and problems are primarily related to their personality and difficulty in relationships with others often have a very difficult time in a group home setting.  In addition, individuals with alcohol or substance abuse/addiction problems who refuse treatment are generally not successful.  Individuals with these characteristics also have a significant negative affect on other clients who are committed to work on their own treatment and rehabilitation.

Individuals who are interested in entering the program primarily for the supportive living environment and who do not utilize counseling and rehabilitative services are generally not successful.  Individuals, whose residential needs are primarily long-term supervised care with low expectations for personal independence, are better served in programs that are designed specially for these needs.  Examples of some programs include family care homes, adult care homes and the new single room occupancy (SRO) Edgerton Square operated by DePaul Community Services.

What are characteristics of clients most likely to benefit from the Crossroads (Chemical Dependency) Residential Program?
Individuals who are in treatment and have a major diagnosis of alcohol or chemical dependency with deficits in independent living skills such as the ability to live independently successfully and follow medical and treatment plans including prescribed medication, keeping appointments, use, public transportation, communicate and resolve conflicts successfully, budget and manage their money, obtain and keep a job, and develop and maintain a sober social network.  In addition, individuals with secondary mental health problems, who are accepting of treatment, can also benefit from the Crossroads residential program.

What are characteristics of individuals who tend not to benefit from the Crossroads Program?
Individuals with little or no motivation to become and stay sober and clean.  Also, individuals with histories of mental health and personality problems who have not accepted the need for treatment.  In addition, individuals with strong anti-social behavior and/or low emotional maturity and control of impulses and anger generally do not do well and have a negative impact on others in a group living rehabilitation program.

What are the expectations of clients in your residential program?

  1. Treat other clients and staff with respect.
  2. Participate in the development and implementation of your individual rehabilitation service plan including meeting with East House counselors on a regular basis.
  3. Be involved in a regular program of goal-oriented treatment and rehabilitation.
  4. Regularly participate in program community meetings.
  5. Maintain regular contact with your primary therapist.
  6. Assume responsibility for your personal health and hygiene.
  7. Share responsibility in maintaining common areas of the halfway house and assume responsibility for your personal property.
  8. Assume responsibility for payment of your program fees.
  9. Abstain from possessing or using alcohol or illegal drugs in or around East House facilities.
  10. Follow other health and safety rules of East House.

How do people pay for East House residential services?
East House residential services are largely paid by government funding through client fees from County Department of Social Services, Social Security and Medicaid (for the Mental Health Community Residence Program).  State funding is also provided for Career Services and the Crossroads Community Residence Program.

Clients, who are regularly working, pay a fee based on their monthly income. And families, who have assumed financial responsibility for their relative receiving East House services, pay a fee based on their family size and income.  The Veteran's Administration and Blue Cross of Rochester also pays for some clients program fees based on their eligibility and need.

How long do people wait for admission to residential programs?
East House residential programs are in high demand.  The waiting time is tied to the availability of openings and the individual preference for a specific house or apartment.

In general, after a client has been evaluated and accepted in the program, the waiting time for the Mental Health Group Homes is approximately one month, and three months for the Mental Health Apartment Program.  The waiting time for the Crossroads chemical dependency group homes is approximately 4 to 6 weeks, and one to two months for the Crossroads Apartment Program.

How long do clients stay in your residential programs?
The length of time a client stays in the program is individually tailored to their needs and progress.  On average, clients in the Mental Health Group Homes stay one year and two years in the Mental Health Apartment Program.  Clients in the Crossroads Group Homes stay an average of three to six months and an average of one year in the Crossroads Apartment Program.
 

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